How can we help?

You can sign up at bookme.brandid.app using your email address and a password, or by signing in with your Google account. After registration you'll be guided through a quick onboarding to set up your profile, availability, and first event type.

Yes. Go to Settings in your dashboard and update your username. Your public booking link will automatically update to bookme.brandid.app/book/your-new-username.

Click "Forgot password?" on the login page and enter your email. You'll receive a reset link valid for one hour. If you signed up with Google, you don't have a brandID bookme password — just sign in with Google.

brandID bookme supports Google Calendar and Outlook Calendar. Both integrations use OAuth so we never see or store your calendar password.

Once connected, we read your existing events to determine your real-time availability. When someone books a meeting, we automatically create a new event on your calendar. This works both ways — if you block time on your calendar, those slots become unavailable for booking.

You can connect one Google Calendar and one Outlook Calendar account. We check both for conflicts to ensure you're never double-booked.

Navigate to the Integrations page in your dashboard and click "Connect" next to Zoom. You'll be redirected to Zoom to authorize brandID bookme. For a detailed walkthrough, see our Zoom Integration Guide.

We request permissions to create and delete meetings on your behalf. We do not access your Zoom recordings, chat history, or any other Zoom data.

Yes. When you set an event type's location to "Zoom", a unique Zoom meeting link is automatically generated for each new booking and included in the confirmation email.

If you set a price on an event type, bookees will be required to pay before the booking is confirmed. Payments are processed securely through Stripe or PayPal.

Connect your Stripe account via Stripe Connect in the Integrations settings. Payments from bookees go directly to your Stripe account minus processing fees.

We offer three tiers: Free (basic features), Pro at $12/month (advanced features and integrations), and Elite at $25/month (full feature set with premium support). You can upgrade or downgrade anytime from your Plans page.

Go to your Plans page and click "Cancel subscription". You'll retain access to paid features until the end of your current billing period.

Your public booking page is at bookme.brandid.app/book/your-username. Share this link directly, or share a specific event type link. You can find these links on your Scheduling page.

Yes. Confirmation emails include a cancellation link. Cancellation policies and buffer times are configurable per event type.

Intake forms are custom questionnaires that bookees fill out when scheduling. Use them to gather information like meeting agenda, project details, or any context you need before the meeting.

Pro includes advanced event types, calendar integrations, and Zoom support. Elite adds unlimited event types, priority support, advanced analytics, and custom branding options.

The Free plan is always available with core scheduling features. When you upgrade to Pro or Elite, you get immediate access to all premium features.

Yes. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period.